Frequently Asked Questions



Email FAQS:
  • I just got Uverse installed and I can no longer send email from ABS Internet's outgoing mail server.
  • How do I access my SpamVault account?
  • How do set up email on my Android device?
  • Where can I find the MMS email settings for my cellular phone?
  • I can't send large files through email
  • Why is my email password being reset?
  • I'm not receiving any mail from (insert email address here). They are getting bounce messages from ABS mail server.
  • I'm getting bounced messages from my email account!
  • Configure email account in Outlook?
  • Third-party email server is not sending my domain's email.
  • Messages sent to me are being returned to the sender as spam!
  • Emails I send are bouncing back to me are undeliverable!
  • Why am I receiving "Authentication Required" when trying to send email?
  • Why are messages sent to me being returned to the sender as blacklisted!
  • How do you setup the iPhone with POP3 email?
  • How do you setup the Blackberry with POP3 web mail?
  • What is the winmail.dat attachment that we receive sometimes and how can I prevent it?
  • How do I setup Mac Mail?
  • Do you offer the IMAP protocol in your email services?
  • How do you setup the iPad with POP3 email?

    WebMail FAQS:
  • I can't download attachments in Webmail!
  • How do I add email addresses for my domain?
  • What are the storage and/or time limits for email stored in Webmail?
  • I can't see anyting after logging into webmail!
  • Why am I being logged out of Webmail?
  • When I click the icons on the top of my email, they no longer have reply, reply to all, forward, etc. showing.
  • I can't remember my password on my email account, how do I go about getting it?

    Systems/Networks FAQS:
  • Who should I contact if we have telephone carrier issues?

    General FAQS:
  • How do I place an order?
  • Do you accept international orders?

    FTP FAQS:
  • How do I transfer files to my web site?
  • Will I have unlimited access to update my pages?

    Website FAQS:
  • Does ABS limit the number of hits I can receive each month?
  • Can I use my account for commercial purposes?
  • Can I resell space within my own account?
  • How do I transfer files to my web site?

    Domain FAQS:
  • Does ABS offer domain registration?
  • Can I transfer an existing domain name to ABS?
  • How long does it take before my domain name is active?
  • How do I access Webmail?
  • How do I renew an expired domain name registration?
  • What is the Redemption Period?
  • I forgot to renew my domain and now it has entered the redemption period. What should I do?

    IT Services/Network FAQS:
  • I'm getting a message that I am not part of the Administrator group...


    Q: Where can I find the MMS email settings for my cellular phone?


    A: To send a picture to any cellphone just email it to the recipients MMS email address:

    US Carriers:

    Alltel = xxxxxxxxxx@message.alltel.com
    AT&T = xxxxxxxxxx@mms.att.net
    Boost Mobile = xxxxxxxxxx@myboostmobile.com
    Cingular (AT&T) = xxxxxxxxxx@mms.mycingular.com
    Einstein PCS = xxxxxxxxxx@einsteinmms.com
    Sprint = xxxxxxxxxx@messaging.sprintpcs.com
    T-Mobile = xxxxxxxxxx@tmomail.net
    US Cellular = xxxxxxxxxx@mms.uscc.net
    Verizon Wireless = xxxxxxxxxx@vzwpix.com
    Virgin Mobile = xxxxxxxxxx@vmobl.com
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    Q: How do I place an order?


    A: You can place an order directly from our Hosting Plans page 24 hours a day or by calling (805) 498-1415 between the hours of 9 am to 5 pm Monday through Friday PST.
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    Q: Do you accept international orders?


    A: Yes. If desired, we can host non-U.S. domain name extensions. Some domain name extensions require you to have a business address located in that country, however.
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    Q: How do I transfer files to my web site?


    A: Files can be transferred to the web server via File Transport Protocol (FTP) or using the FTP publishing feature in Dreamweaver, etc. If you need FTP Software, you can download FTPX or CuteFTP here. You may also use a standard browser to gain access by going to ftp.[yourdomain].com.
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    Q: Will I have unlimited access to update my pages?


    A: You have unlimited 24 hour access to update your pages via FTP.
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    Q: Does ABS offer domain registration?


    A: Yes!
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    Q: Can I transfer an existing domain name to ABS?


    A: Yes, simply register as a new user and initiate a transfer when you log in. You'll want to make sure your domain name is unlocked for the transfer to occur. Some choose to leave their domain where it is, but modify the nameserver settings to point to ABS servers.
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    Q: How long does it take before my domain name is active?


    A: It usually takes about 72-hours before your domain name has been propagated by InterNIC before it is active.
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    Q: Does ABS limit the number of hits I can receive each month?


    A: ABS does not limit the number of hits you can receive each month, but does monitor the amount of bandwidth usage.
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    Q: Can I use my account for commercial purposes?


    A: Yes, you can use your account for commercial purposes. However, ABS reserves the right to refuse hosting to sites relating to or containing pornography, nudity, racism, religious intolerance or 'hate' sites.
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    Q: Can I resell space within my own account?


    A: No, you cannot resell space within your account.

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    Q: I can't send large files through email


    A: We deliberately place a 10MB limit on files sent through email. As you can imagine, the volume of email we get through our servers is substantial. For this reason we created a separate file sharing service. You can access it using your existing Webmail login at: http://fileshare.absinternet.com

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    Q: I can't download attachments in Webmail!


    A: If you have problems downloading attachments when using webmail, you probably also have XP Service Pack 2 installed. The only workaround at this time is to add the site http://207.178.241.10 to your trusted sites list within Internet Explorer to allow you to open or download attachments.
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    Q: Why is my email password being reset?


    A: Why is my email password being reset?

    Our email servers automatically reset email passwords when suspicious email activity occurs or when attempted large emails (over the 10MB limit) are continuously sent over and over. You will need to contact your email administrator to reset your password when this occurs.

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    Q: How do I access Webmail?


    A: You can access Webmail by logging into mail.absinternet.com. You can administer the domain's email accounts by logging in with the administrative email you were given (usually info@yourdomain.com) when you created your hosting account. Once logged in, click "options", then "advanced settings" for further administration settings..


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    Q: How do I transfer files to my web site?


    A: Files can be transferred to the web server via File Transport Protocol (FTP) or using the FTP publishing feature in Dreamweaver, etc. If you need FTP Software, you can download FTPX or CuteFTP here. You may also use a standard browser to gain access by going to "ftp.yourdomain.com".


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    Q: How do I add email addresses for my domain?


    A: Simply log into your webmail account with your provided administrator account (http://mail.domain.com). Once you're logged in, click "Options" on the left side, then click "Advanced Options", then click "Domains". From this screen you will see your domain(s). Now click "Edit" and you will see buttons to either add, edit or delete email accounts for your domain.


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    Q: What are the storage and/or time limits for email stored in Webmail?


    A: There are no storage limits. However, email past 90 days will automatically be deleted from Webmail. We recommend archiving your email using a client based email program (ie. Outlook, Outlook Express).

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    Q: Who should I contact if we have telephone carrier issues?


    A: Please directly contact your provider at:

    TMC 866-999-1155
    Covad 866-339-2287
    PAETEC Customer Service 877-340-2600
    PAETEC Repair 877-340-2555
    TelePacific 877-487-8722
    XO 800-421-3872
    Qwest 800-860-1020
    TNCI 800-800-8400
    Access One 800-804-8333 ext. 2075
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    Q: I'm not receiving any mail from (insert email address here). They are getting bounce messages from ABS mail server.


    A: Sometimes it is necessary to have an email address "whitelisted". When you whitelist an email address, it bypasses the usual spam filters, essentially becoming a trusted address. You can submit a whitelist request for your ABS hosted domain here.

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    Q: I'm getting bounced messages from my email account!


    A: All messages with a "from" address that is an ABS Internet hosted domain MUST be routed through one of our outgoing mail servers or it will be refused. One common scenario is when a third-party mailing application is being used to send out newsletters, mass emails, etc. using your domain name as a from address.You cannot use an ABS email account as a "from" address in this case. A workaround in this situation:

    Change your "from" address to myaccount@mydomain-no-reply.com, substituting myaccount and mydomain with your particular information, then instruct your recipients of a reply address in the body of the email message.

    Note: We do not add third-party mail servers as trusted hosts.

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    Q: Configure email account in Outlook?


    A: Visual Tutorial for Outlook
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    Q: I'm getting a message that I am not part of the Administrator group...


    A: You'll need to contact your system administrator to install software. Your current privileges within the network do not allow it. This is by design.
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    Q: Third-party email server is not sending my domain's email.


    A: The third party mail system is sending out email, on your behalf, from their server(s) with YOUR email address as the sender. ABS mail servers correctly refuse the transaction because our mail servers require authentication from user accounts that exist on our servers. Spammers often use this tactic to breach mail server spam filters and is why we require authentication. This functionality is by design. A common resolution for this problem is to modify the "Sent From" email address with your third party vendor to something like "yourcompany@donotreply.com"
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    Q: Messages sent to me are being returned to the sender as spam!


    A: Spam filtering is based on a set of scores, values, statistics, and 3rd party checking that changes hourly. We could list numerous reasons why someones email one day works, and the next day it doesn't. The most common reasons are the sending mail server has been blacklisted (which all mail servers, including ours, check before accepting) or the content of the message, its graphics, and subject, together have been calculated as spam by the detection engines.

    The best approach is to whitelist any client you may suspect as being flagged, although this will not help in a blacklist situation. You can submit a WHITELIST request for legitimate senders to you at: https://www.absinternet.com/wl.asp
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    Q: Emails I send are bouncing back to me are undeliverable!


    A: There are many possibilities for this error. First, read the bottom of your returned email for any information about why the email was returned. If you require us to investigate the reason for your returned email, DO NOT forward the email to us.
    Simply go to: https://www.absinternet.com/email-error.asp and follow the directions on the form.
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    Q: I can't see anyting after logging into webmail!


    A: The most likely reason for this is your columns in webmail got accidently adjusted. Webmail columns are similar to MS Excel, whereby you can adjust the size of each column to your preference. Simply move your mouse to the top of the column until your mouse pointer changes, hold your left mouse button down, and drag the column to the size you like.
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    Q: Why am I receiving "Authentication Required" when trying to send email?


    A: Your email account is configured incorrectly. The most common solution is to change your Outgoing SMTP port to 366, due your DSL or cable provider intercepting your email on the standard port 25. The second most common solution is to verify you have "My Outgoing server requires authentication" checked. Please refer to our visual Outlook tutorial for a step by step on setting up your email account: http://www.absinternet.com/helpfaqs_outlook.asp

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    Q: Why are messages sent to me being returned to the sender as blacklisted!


    A: When someone is blacklisted, it means that he or she is put on a list of individuals and organizations which have been singled out as deserving of some sort of denial or punishment, with the assumption that they deserve such treatment because of their behavior. In email terms, this individual, or someone from their company, has been flagged by the general public for abusing email privileges due to either abuse, virus, malware, etc.

    Prior to accepting or sending email, good email servers check the records of blacklisted servers from companies who record this information (i.e. spamcop, spamhaus) and stop the email process if they are listed.

    Our mail servers will return any blacklisted email to the sender notifying them of this situation at the bottom of the email. It is THEIR responsibility to take steps to remove their listing from any blacklist sites.
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    Q: How do you setup the iPhone with POP3 email?


    A: Please note that ABS does not provide technical support for troubleshooting iPhone POP3 mail setup.

    1. Add email account on iPhone

    If this is the first account you are setting up on iPhone, simply tap Mail and then select Other.

    If this is an additional account please go to the Home screen > Settings > Mail > Accounts > Add Account > Other

    2. Enter account information

    Select POP and then add the following information:

    Name - The user's Display Name
    Address - your email address
    Description - How you want to identify the specific email account, for example "work", or "home email"

    Incoming Mail Server
    ---------------------
    Host Name - mail1.absinternet.com
    Username - The user's email address
    Password - The user's mailbox password


    Outgoing Mail Server
    ----------------------
    Host Name - mail1.absinternet.com
    Username - The user's email address
    Password - The user's mailbox password


    3. Complete the setup process - click SAVE and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox

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    Q: How do you setup the Blackberry with POP3 web mail?


    A: Please note that ABS does not provide technical support for troubleshooting Blackberry POP3 mail setup.

    Since Blackberry provides services to major carriers (i.e. Verizon, ATT, Sprint, etc) with their own proprietary email methods, you must contact your carrier for specific instructions on setting up your POP3 email account.
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    Q: Why am I being logged out of Webmail?


    A: One of the following resolutions may apply:

    1) ABS Webmail has a 10 minute inactive timeout feature that automatically logs you out if send or receive is idle for this time period. We suggest if you plan on typing a long email, that you use notepad or word first, then cut and paste your message into the body. This is a security feature and is by design.

    2) ABS Webmail verifies your connection IP address has not changed since you logged in. This may be an issue if your internet connection is using bonded, or multiple connections from different providers. We suggest you contact your system admin to correct this issue. This is a security feature and is by design.

    3) Disable any anti-virus programs and test ABS Webmail with a different browser. If you don't have any issue after this test, at least you've narrowed it down to a system problem. We suggest you contact your system admin to correct this issue.

    4) Test your webmail account on a different computer, in a different office or home to further isolate the issue. If you don't have any issue after this test, at least you've narrowed it down to a system problem. We suggest you contact your system admin to correct this issue.

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    Q: When I click the icons on the top of my email, they no longer have reply, reply to all, forward, etc. showing.


    A: Sounds more like a browser problem on your side. Have your system admin help you with these resolutions:

    1) Delete your temporary internet files
    2) Try an alternative browser (i.e. firefox)
    3) Try logging into your webmail account from a different system at another location

    This should help isolate the issue.
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    Q: I can't remember my password on my email account, how do I go about getting it?


    A: If you are an employee of a company that we service, you'll need to contact your company's email administrator for your account information. If you are the owner of the domain, you can send a password request from one of your domain's email accounts. You can also reference your account information email you received when you started your hosting account.
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    Q: What is the winmail.dat attachment that we receive sometimes and how can I prevent it?


    A: Winmail.dat is created when clients sending to you are using Microsoft's proprietary Rich Text Format in Outlook. For more information, please see this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;278061
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    Q: How do I renew an expired domain name registration?


    A: If the expired registration has gone past the registrar's grace period, only that registrar will be able to restore the domain name from the Redemption Period. The Redemption period is a 30-day grace period after your domain expires during which you may still restore your domain for a cost of $150. In order to restore your domain with AITDomains (ABS Internet's registrar), please download the form and fax the completed form to 910-321-1390. Restorations are processed Monday through Friday 8:30 am until 8:00 pm.
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    Q: What is the Redemption Period?


    A: The Redemption period is a 30-day grace period after your domain expires during which you may still restore your domain for a cost of $150. In order to restore your domain with AITDomains (ABS Internet's registrar), please download the form and fax the completed form to 910-321-1390. Restorations are processed Monday through Friday 8:30 am until 8:00 pm.
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    Q: I forgot to renew my domain and now it has entered the redemption period. What should I do?


    A: The Redemption Period is a 30-day period a domain name enters once it has been requested to be deleted by the current registrar. Most registrars provide registrants a grace period after the domain expires. AITDomains.com (ABSinternet's registrar) requests a domain name to be deleted 31 days after the expiration date.

    The Redemption period is a 30-day grace period AFTER this 31 day period during which you may still restore your domain for a cost of $150. In order to restore your domain with AITDomains (ABSinternet's registrar), please download the form and fax the completed form to 910-321-1390. Restorations are processed Monday through Friday 8:30 am until 8:00 pm.
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    Q: How do I setup Mac Mail?


    A: 1. Open Mail (click it on the Dock or open it from the Applications folder).
    2. If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.
    3. Fill in the Full Name, Email address, and Password fields.
    Note: Your email account password will be stored in Keychain and used automatically to login to your email account when you open Mail.
    4. Deselect "Automatically set up account" if it is enabled. Click Continue to proceed.
    5. Choose the proper Account Type (POP)
    6. Give your account a useful description, such as "John's ABS Internet account". It can be called whatever you want.
    7. Enter your Incoming Mail Server (mail1.absinternet.com), User Name (your email address) and Password. Click on Continue to proceed.
    8. If prompted, enter your Incoming Mail Security settings. Click Continue to proceed.
    9. For Outgoing Mail Server, a useful description such as "John's Outgoing Mail Server".
    10. Enter the Outgoing Mail Server details, select "Use Authentication" and enter your User Name (email address) and Password. Click Continue to proceed. If you're internet connection is DSL or Cable, your outgoing port should be changed to "366".
    11. Verify your settings in the Account Summary. Check "Take account online". Click "Create" to complete the process.
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    Q: Do you offer the IMAP protocol in your email services?


    A: We don't offer IMAP on our general hosting plans. However, our Exchange hosting plans do offer IMAP capability. Please contact us at support@absinternet.com for more information.
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    Q: How do you setup the iPad with POP3 email?


    A: Please note that ABS does not provide technical support for troubleshooting iPad POP3 mail setup.

    1. Add email account on iPad

    On your desktop, go to Settings, Mail, Add Account, select Other, select Add Email Account

    2. Enter account information

    a. Enter your name
    b. Enter your email address
    c. Enter your password
    d. Enter description (i.e. "work", or "home email" ) or leave default entry
    e. Save

    3. Enter your account information

    a. Select POP

    Name - The user's Display Name
    Address - your email address
    Description - How you want to identify the specific email account, for example "work", or "home email"

    Incoming Mail Server
    ---------------------
    Host Name - mail1.absinternet.com
    Username - The user's email address
    Password - The user's mailbox password

    Outgoing Mail Server
    ----------------------
    Host Name - mail1.absinternet.com
    Username - The user's email address
    Password - The user's mailbox password

    b. Select SAVE

    3. Complete the setup process

    After saving, verification will begin (may take some time). You will be prompted "Cannot Connect Using SSL"

    a. select YES (try setting up without SSL. On corporate networks, this may work. If so, setup is complete)
    b. select OK or NO after 2nd verification process when prompted
    b. select SAVE again
    c. select SAVE on the next message, scroll back and select DONE

    4. Edit your created account

    a. select your newly created account on the top right
    b. scroll down to Outgoing Mail Server, click on SMTP
    c. click on mail.absinternet.com
    d. use SSL should be OFF
    e. Authentication should be PASSWORD
    f. Change SERVER PORT to 366
    g. click DONE
    h. click on account name on top left to go back, click DONE
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    Q: How do I access my SpamVault account?


    A: SpamVault setup and information guide
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    Q: How do set up email on my Android device?


    A: To Set up Email on Your Android-based Device:

    -Open your device's email application.
    -If you already have an email account in your name, press Menu and tap Accounts. Press Menu again and tap Add account.
    -Type your Email address and Password, and click Next.

    -Next, Tap POP3 for your email type.

    -Use these settings for your incoming and outgoing server settings:

    POP3
    -------------------
    -Use these settings for your incoming server:

    Username: Enter your full email address.
    Password: Enter your email account password.
    Server: mail1.absinternet.com
    Port: 110

    -Use these settings for your outgoing server:


    SMTP (Outgoing Mail Server)
    SMTP server: mail1.absinternet.com
    Port: 25
    -Security type: If your application has a setting that says "Outgoing server requires authentication", check that.


    -Select Require sign-in and make sure your Username (your full email address) and Password are correct. Tap Next.
    -Tap Next again. Name your account and enter the name you want to display on outgoing messages.


    Tap Done. That's it!
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    Q: I just got Uverse installed and I can no longer send email from ABS Internet's outgoing mail server.


    A: By default AT&T blocks email traffic on outgoing port 25 to help combat spam. You can either contact AT&T support and they will unblock your port 25 traffic, or you can use the outgoing mail server settings they give you, to be used in place of ABS' outgoing mailsever settings.
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