by Jeremy Schlinz
We at ABS are capable and qualified to tackle most any technology issue you may have and always do our best to satisfy your needs. In order to better use both your time and ours, we like to be fully prepared before showing up for an onsite visit or making a tech call.

Before contacting us, there are some very easy steps you can take to troubleshoot the problem yourself:

1. Run a virus scan.
2. Reboot the computer.
3. Run Windows Updates.
4. Double-check all cords.
5. Use Google.com to research the issue.
6. Check the FAQ on Absinternet.com.

Immediately after you experience a problem, please take notes detailing what programs you were using, exactly what happened, and any error messages you may have received. From there, please submit a Dispatch Tech form via the website (or call, in the case of internet/computer failure) with as many of these details as you can fit on the form. Also, in most cases it is good to include exactly what you would like accomplished. In other words: how you want something to work, questions, concerns, etc. The more information we are given, the better prepared we will be to solve your problem and the more quickly we will be able to provide a solution.

Please give us a time frame when we will be free to work on your computer with as little interruption as possible. This will allow us to better focus on the problem at hand. We will also do our best not to disrupt your workflow and to solve the problem quickly and efficiently. Many times, the tech will need you to be there and available during the service call, though such details as e-mail settings, contact numbers, or passwords can also be written down prior to our visit.