Client Spotlight: Golden State Medical Supply

October 3rd, 2009

by Jeremy Schlinz
ABS Internet, GSMSGolden State Medical Supply (GSMS) is in its second year partnering with ABS Internet for IT Services. In addition to its innovative business model, GSMS is an exciting company technologically, allowing our two companies to exist in an environment in which we can grow together.

Since the pharmaceutical supplier’s inception in 1989, GSMS has consistently adapted to meet the demands of its clients, bringing in cutting-edge packing and quality assurance technology to allow for increased patient safety. To implement these changes and make way for further technological advances, GSMS recently moved to a new, state-of-the-art, 95,000 square foot facility in Camarillo, California. ABS Internet has been working with GSMS to provide the plans and lay the groundwork necessary for the company’s rapid technological growth. ABS also provided the entirety of the premises wiring to ensure quality communication throughout the facility.

One of the pioneering advances in product and patient safety that GSMS has been the first to implement is a new tracking technology using radio frequency identification (RFID). All pharmaceutical products sent or received at the facility are embedded with an RFID chip. Merely passing a shipment through the facility’s scanner provides a complete inventory of that shipment’s contents down to the last bottle, validating product authenticity and ensuring proper chain of custody. This system is new, exciting and highly technical, and ABS Internet has been working hand in hand with IBM on behalf of GSMS to set up infrastructure and monitor its usage.

ABS Internet, GSMSThe RFID system has allowed an unprecedented level of accuracy for dealing with large shipments. GSMS has a large customer base, so speed, quality and efficiency are of the utmost important to the supplier. Further, California state law will soon require increased accuracy in the tracking of all pharmaceuticals, and thanks in part to the RFID system, Golden State Medical Supply will be fully prepared to meet and exceed new regulations.

ABS Internet is proud to continue working with GSMS to produce the best solutions that information technology can provide for their rapidly expanding enterprise.

Visit http://www.GSMS.US/ for more information.

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The Benefits of Using VoIP

October 1st, 2009

by Jeremy Schlinz
 New and exciting strides have been made in business telephone technology. Voice communication over the internet has been around for years, but not like this. The latest solution is cheaper, more reliable, centralized and has superior call quality than any previous comparable solution. While this service is far from an ABS Internet exclusive, we feel our custom combination of services and pricing is vastly superior than what you could find anywhere else.

Voice-over Internet Protocol (VoIP) phones can work over any internet connection in the world. You will be awarded with the same phone number and extension. You will also enjoy the same low-cost calling rates. There is even a software solution that mimics the phone’s functions. Merely plug in a usb head set, and you are up and running. During travel there is no need to lug the phone with you at all.

As long as your internet service provider meets our quality standards, VoIP service can be brought over your existing internet connection. We host and house the server side of the phone system at a secure location. The burden and overhead of a local VoIP solution is lifted, as we manage all the data traffic ourselves. Plus, there is no need to purchase equipment, other than the phones themselves. These - coupled with calling rates lower than any traditional phone service – can save up to 50%.

Call quality is superior to nearly any analog phone system. The voice data is transmitted digitally across the internet with no quality deterioration. This holds true no matter the distance the from the central office.

Phones can be pre-configured and shipped anywhere in the world. A virtual office can be created from home, office, and international users. Existing phone numbers can be used, or new numbers are available. A local number here can be used anywhere in the world. Extensions can be grouped and configured to your liking. A software assistant is even available as an easy way to make and transfer calls.

We are truly excited about the possibilities and flexibility of this technology. Business-grade Voice-Over IP (VOIP) is one of the best new services we offer here at ABS Internet. Whether it be with one of our demo phones or a full installation, every customer so far has loved it. Even our home users enjoy the cost and functionality.

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5 Ways to Reduce Your Spam

October 6th, 2009

by Kevin Spark
reduce spam1. Use an e-mail service with a built-in spam filter. Services like Google’s Gmail have robust filters that prevent most spam e-mails from getting through. These services also use the power of huge user bases to continually refine their filters and block known spammers. When one user marks a certain e-mail message as spam, all other users will gain that benefit in their spam filter.

2. Don’t click e-mail links unless you know where it will take you, and never reply to spam messages, even to “unsubscribe”. Oftentimes, spammers will send e-mails to thousands of e-mail addresses, most of which the spammer is not sure are even valid. When you click the link in the e-mail or reply to it, you verify that your e-mail address is indeed valid, opening the floodgates for even more spam.

3. Use a 3rd party spam filter. While some e-mail applications such as Outlook include primitive spam filtering, adding a third-party spam filter can help further reduce spam through methods such as white lists (legitimate senders), black lists (senders who have already been flagged across the internet as spammers), and Bayesian (keyword) filtering. Spam filters are often bundled with anti-virus in software suites such as Norton Internet Suite. Better spam filters usually operate on their own and can be found from a number of sources on the Internet.

4. Prevent your e-mail address from being posted online. Spammers have spiders that search the internet for any e-mail addresses they can find. Oftentimes, when a person posts on a blog or in a chat room, their e-mail address is permanently posted online for anyone to see. If you must post your e-mail online, use the form “YOURNAME AT GMAIL DOT COM” or something similar. That way many spiders will fail to recognize the text as a valid e-mail, and your e-mail address will not be added to their spam list. Some services like Facebook will post your e-mail address as an image on your profile. While this is currently an effective tactic, spammers are beginning to use Optical Character Recognition (OCR) software to retrieve e-mail addresses from these sites.

5. Finally, keep your private e-mail address private. Reveal your “protected” e-mail address to your family and friends, but do NOT use it to sign up for any services online. Even companies that you believe to be secure may reveal or sell your e-mail address–a legitimate website’s “trusted partner” may not be so legit or responsible. Sign up for additional e-mail addresses with one of the many free online e-mail services, and use those “public” e-mail addresses when you sign up for accounts and services on the Internet. You can set your public e-mail addresses to forward to your main e-mail account, which will maintain a level of anonymity between you and the potential spammer.

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Do you know your bits and bytes?

October 7th, 2009

by Kevin Spark
 Every file on a computer, from movies to the operating system itself, is stored as a series of bits. Modern computers typically come with hard drives that have dozens or hundreds of gigabytes, but it hasn’t always been that way. This article will describe the various size metrics and the amount of data that will fit in each.

A bit is the smallest unit of data – it stores a binary decision, either a zero or a one. 8 bits make up a byte, which can store a single character of text.

1000 bytes make up a kilobyte, equivalent to about half of a typewritten page.

1000 kilobytes make up a megabyte, about enough data to store a short novel.

1000 megabytes equals 1 gigabyte, which can store a pickup truck’s worth of books.

1000 gigabytes makes up a terabyte – if you cut down 50,000 trees, turned them into paper, and printed on them, it would fit into a terabyte. The U.S. Library of Congress would take about 10 terabytes of data to store.

1000 terabytes equals a petabyte, which can store about half of all of the academic research libraries in the United States.

1000 petabytes makes up an exabyte – about half of all information generated in the year 1999.

1000 exabytes total a zettabyte – by 2011, it is predicted that all digital information in the world will take approximately 1.8 zettabytes.

1000 zettabytes make up a yottabyte – if there were such thing as a 1 yottabyte file, you’d need 86 trillion years to download it.

Source: Techtarget.com, Wikipedia, Wordspy.com

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Wireless Security

October 9th, 2009

by Jeremy Schlinz
wireless routerDo you have a wireless network at your home? If not, have you considered one? Security should be a top concern if you have installed or plan to install a wireless network.

Home networking has become commonplace in the last decade, thanks to the strides made in wireless technology. A wireless connection can eliminate the need for in-wall cabling or running cords along the floor. Multiple PC’s can connect to the network from any room in the house. But without proper setup, this convenience also increases the likelihood your home network may be compromised by a third party.

Unfortunately, unsecured or poorly-secured home networks remain commonplace, allowing malicious users to easily break in and steal data from any computer in your home. Spammers are also able to break in and use your internet connection to solicit e-mail advertisements which can then result in restrictions placed on your internet connection. Even at the lowest level of risk, an unsecured network could allow a neighbor – or multiple neighbors – to “piggyback” on your internet connection and steal your bandwidth, meaning a slower connection for you and possibly increasing the charge you pay your provider.

Many types of wireless routers are plug-and-play, meaning you simply plug them in and use them right out of the box. That’s certainly easy, but it’s not an advisable method for setting up your wireless network. In order to set up a secure connection, you must set passwords on both the equipment and your wireless network. WARNING!: Improperly changing any of the settings within your router – including your wireless security settings – can take down your network and leave your router inaccessible! Please contact ABS Internet first if you have any questions, or to request an installation.

You can log into your wireless router yourself using the default username and password, which are usually, user: blank/admin and password: admin. The default web address of your router is usually 192.168.1.1. Check your router documentation for more specific configurations. Generally under the administration section, you may change the router password. Make the password long and difficult to guess, of both upper and lowercase letters. . If you forget this password, you will not be able to get back into your router and it will have to be reset, so you might want to write your password down and keep it in a safe place. Once you’ve set your password, navigate to the wireless security section of the router interface.

There are three common types of wireless security: WEP, WPA, and WPA2. WEP is only slightly better than having nothing at all. It may keep the neighbors out, but if anyone is set on getting into your network, tools can easily be found online to crack the code. WPA is the security setting recommended for home networks. All traffic is encrypted, and the network key/password you create will be very difficult to crack. Again, make this password as long as possible; a short phrase would be ideal. This password you will only need to enter once per computer, as it is saved.

These are only basic wireless configuration suggestions. There are many more steps that can be taken, both at an advanced level on the router (depending on hardware support) and at the computer level (anti-virus protections and firewalls) to ensure your network is secure. ABS Internet installs only the highest-quality equipment. Our expert technicians are able to quickly assess the needs of your home network, should you decide to contact us. Please visit our website at ABSInternet.com for more information.

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Top Picks: Great Free Software

October 12th, 2009


Free software is everwhere these days. Some applications are so good, you find yourself asking, “Is this really free?”

Well, here’s a list of completely free software downloads that are either:

a) incredibly useful, or…
b) really cool.


Satellite imagery

Google Earth (http://earth.google.com)

    Unless you’ve been out exploring cave systems for the last few years, you’ve probably heard of or used Google Earth. This incredible application lets you fly anywhere on Earth to view satellite imagery, maps, terrain, 3D buildings, and even explore galaxies in the night sky or venture underwater and explore the ocean floor. You can explore rich geographical content, save your toured places, and share it all with others.

    Microsoft WorldWide Telescope (http://www.worldwidetelescope.org)
    The WorldWide Telescope is a visualization software environment that enables your computer to function as a virtual telescope, bringing together imagery from the best ground and space-based telescopes in the world for a seamless exploration of the universe.

3D Design
Google SketchUp (http://sketchup.google.com)

    Google SketchUp is software that you can use to create, modify and share 3D models. It’s easier to learn than other 3D modeling programs, which is why so many people are already using it.

General Computing & Development
Xenu Link Sleuth (http://home.snafu.de/tilman/xenulink.html)

    Xenu’s Link Sleuth (TM) checks websites for broken links. It verifies links for “normal” links, images, frames, plug-ins, backgrounds, local image maps, style sheets, scripts and java applets. It displays a continously updated list of URLs, which you can sort by different criteria. A report can be produced at any time.

WinSnap (http://www.ntwind.com/software/winsnap.html)

    WinSnap is a small enhancement utility for taking and editing screenshots. Standard features include easy capture of non-rectangular windows with customized and transparent backgrounds, simple and automatic canvas transformations, coloring effects, and the addition of eye-candy drop shadows. WinSnap supports a variety of image formats and has advanced auto-save features.

CoreFTP (http://www.coreftp.com)

    This free, secure FTP client gives you a fast, easy, reliable way to update and maintain your website via FTP. It also provides a secure method (via SSL, TLS, or SFTP) to up/download files to and from FTP servers.

IZArc (http://www.izarc.org)

    IZArc provides support for most compressed and encoded files, as well as access to many powerful features and tools. It allows you to drag and drop files from and to Windows Explorer, create and extract archives directly in Windows Explorer, create multiple archives spanning disks, creating self-extracting archives, repair damaged zip archives, convert from one archive type to another, view and write comments, and much more.

RealVNC (http://www.realvnc.com)

    VNC stands for Virtual Network Computing. It is remote control software which allows you to view and fully interact with one computer desktop using a simple on another computer desktop anywhere on the Internet. The two computers don’t even have to be the same type; for example, you can use VNC to view a Windows Vista desktop at the office on a Linux or Mac computer at home. For ultimate simplicity, there is even a Java viewer, so that any desktop can be controlled remotely from within a browser without having to install software.

Image Editing
GIMP (http://www.gimp.org)

    GIMP is an acronym for GNU Image Manipulation Program. It is a freely distributed program for such tasks as photo retouching, image composition and image authoring. It has many capabilities and can be used as a simple paint program, an expert-quality photo retouching program, an online batch processing system, a mass-production image renderer, an image format converter, and more.

Audio & Video
CD’n'Go Suite (http://www.download.com/CD-n-Go-Suite/3000-2140_4-10151226.html)

    The audio ripper allows you to extract digital audio data from your standard audio CDs using your CD-ROM. CD’n'Go! supports a wide variety of SCSI CD-ROM readers, including ATAPI drives. The CDDB button lets you get the song titles from a CDDB server and then store them in the standard Windows CDPlayer.ini file. It can also automatically set the ID3 TAGs to make MP3 files or other compressed audio files.

Super C (http://www.erightsoft.com/SUPER.html)

    If you need a simple yet very efficient tool to convert (encode) or play any Multimedia file without reading manuals or spending long hours training, then SUPER © is all you need. It is a Multimedia Encoder and a Multimedia Player, easy-to-use with 1 simple click. SUPER C “The Player” surpasses any known player by supporting just about any Multimedia file format.
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Summary of Network Hardware

October 13th, 2009

by Kevin Spark
 Most users connect seamlessly to the internet without realizing how the information gets to and from the internet. In reality, there are several different types of devices that allow you to surf the web. This article gives an overview of how it all connects together.

A Network Interface Card (NIC), also known as a network adapter, is the piece of hardware in your desktop or laptop computer that lets you send and receive information. Most network adapters come with wireless capability now, especially those in laptops. Every computer connected to a network must have a network adapter, and each adapter has a unique address built into the hardware, known as a MAC address.

Repeaters are devices that allow a signal to travel long distances. As cables travel these long distances, the signal tends to naturally degrade. A repeater receives the signal traveling down the cable and then retransmits it at a higher strength, allowing the signal to travel greater distance. Without repeaters, only those users within approximately 100 meters of the source of a signal would be able to send and receive data over the network.

A network hub is a fairly unsophisticated device that allows multiple connections to be linked together. A hub connects multiple ports together, allowing them to act as a single network segment. When data is received, the data is then broadcast to all of the hub’s ports, possibly resulting in “collision.” The availability of lower-priced switches and routers has rendered the use of hubs largely obsolete.

Network bridges are similar to hubs but are more complicated and efficient. Unlike a hub, which transmits traffic to all ports, bridges learn the identities of each connection and transmit data accordingly, rather than broadcasting traffic to all ports. Bridges come in three types: local bridges, remote bridges, and wireless bridges.

Switches are sometimes referred to as “intelligent bridges” because they perform largely the same function. However, switches have hardware that direct the data traffic, allowing them to “switch” from one port to another more quickly. In addition, switches usually have many more ports, with the intention that most network devices will be connected directly to the switch.

Routers are likely familiar to the average user. A router is a device that lets many users connect to the internet at once while it also creates an internal network, called a local access network (LAN). A router’s main function is to forward and route data. It operates on two planes: the “control plane” is for outgoing data, while the “forwarding plane” is for incoming data. Most commercial routers now have wireless capabilities.

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Help Your Tech…Help You

October 14th, 2009

by Jeremy Schlinz
 We at ABS are capable and qualified to tackle most any technology issue you may have and always do our best to satisfy your needs. In order to better use both your time and ours, we like to be fully prepared before showing up for an onsite visit or making a tech call.

Before contacting us, there are some very easy steps you can take to troubleshoot the problem yourself:

1. Run a virus scan.
2. Reboot the computer.
3. Run Windows Updates.
4. Double-check all cords.
5. Use Google.com to research the issue.
6. Check the FAQ on Absinternet.com.

Immediately after you experience a problem, please take notes detailing what programs you were using, exactly what happened, and any error messages you may have received. From there, please submit a Dispatch Tech form via the website (or call, in the case of internet/computer failure) with as many of these details as you can fit on the form. Also, in most cases it is good to include exactly what you would like accomplished. In other words: how you want something to work, questions, concerns, etc. The more information we are given, the better prepared we will be to solve your problem and the more quickly we will be able to provide a solution.

Please give us a time frame when we will be free to work on your computer with as little interruption as possible. This will allow us to better focus on the problem at hand. We will also do our best not to disrupt your workflow and to solve the problem quickly and efficiently. Many times, the tech will need you to be there and available during the service call, though such details as e-mail settings, contact numbers, or passwords can also be written down prior to our visit.

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How It Works: Surfing the Web

October 15th, 2009

by Kevin Spark
 Every day, millions of people around the world seamlessly visit website after website. But how does it work? This process, which seems simple and straightforward, actually requires a series of transactions.

1. What is the IP Address?
Before you can contact a website, you need to know its IP address. An IP address is like a phone number – it is a number that allows each computer connected to the internet to be uniquely identified. When you type “www.google.com,” your computer uses the domain name service (DNS) to find out the IP address of the Google website. DNS servers contain databases of all websites and their corresponding IP addresses. They are often run by Internet Service Providers (ISP), and are frequently updated. Once your computer has the IP address of the target website, it is ready to contact it.

2. Connect to the website.
Your computer initiates the connection to the website through a 3-step process. First, your computer sends a connection packet. A packet is a chunk of data that is specially formatted for whatever specific network task is being accomplished. When the website receives the “connect” packet, it responds with an “acknowledge” packet, telling your computer that it’s ready to connect. Your computer then responds with its own “acknowledge” packet, confirming that the connection has been formed. But how did your computer packets know how to get to the destination website?

3. Find a route to the website.
Once the packets have been stamped with an IP address (from the DNS server), they are sent to the closest network gateway, usually in the form of a router. If your computer is connected to a corporate intranet, there are often several routers that are functioning locally – none of them actually touch the internet. If you are using a wireless network at home, you likely have a wireless router. Once your computer sends the packet to this router, it is the router’s job to keep sending the packet up the chain. It sends the packet to your ISP. The ISP router checks to see if the website you are trying to contact is on its network. If not, it sends the packet to another router with broader coverage. Eventually, after traversing various networks, the packet reaches a router that serves the targeted website. That router sends your packet to the website, and a connection is formed.

4. Browse the website.
Now that the route has been discovered and a connection formed, your computer and the target website can communicate freely. The website sends the data for its home page, and your web browser then displays the page for you. When you click a link, your computer sends a request for the new page you want to see, and the website acknowledges the request and sends the new data.

Despite the fairly complicated process, all of this is usually done in just a few seconds, making it so convenient, you never have to think about it. Surf on!

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E-waste

October 19th, 2009

Electronic waste is composed of the chemicals and metals used to make electronic devices like computers, cell phones, and handheld videogame systems. Everything from inkjet printer cartridges to your mp3 player contains it, and getting rid of it safely, in an environmentally-friendly way, has become an increasingly important issue as the number of gadgets we use to make life easier continues to increase. Virtually every electric appliance bears a component of e-waste and must be carefully and properly disposed of or recycled, in accordance with both federal and state laws.

While federal regulations apply to some older types of products, California has passed landmark legislation to regulate the disposal of many other types of e-waste. The Electronic Waste Recycling Act of 2003 specifically targets video display devices – televisions, computer monitors, cell phones, portable DVD players – which employ LCD, CRT, or plasma screens measuring four or more inches in size diagonally. The act also set limits on the types and amounts of hazardous materials which can be used in the manufacture of such devices.

In 2005, a recycling fee was imposed on the purchase of many electronic goods. In part, this fee is used to pay for the cost of recycling and processing e-waste material. Cell phones and rechargeable batteries have also recently had guidelines for put into place for their disposal.

In order to properly dispose of electronic goods, an individual must visit a recycling location. ABS Internet works with BCS Recycling Specialists to dispose of our extraneous electronics. In addition to recycling e-waste on a large scale for businesses and organizations, BCS also accepts e-waste directly from individual consumers. BCS even offers a recycling fundraising program and is a “landfill-free” company, recycling or repurposing every last component of the devices it receives so that nothing goes into a landfill. More information can be found at their website: www.scrapdr.com.

As the population of device users increases, and the length of time before device obsolescence decreases, we will more clearly see a need to re-use components and resources involved in the manufacture of electronic devices and to further reduce their environmental impact. California is often at the forefront of much of our nation’s legislation and continues to set high standards to meet the ever-changing needs of both planet and population.

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